Peter stated that as he had stated to myself that he was not being financially abused the issue should not have been reported. Ahead the practices include the appreciation giving session, awarding the best employee, measuring the performance on the basis of communication skills as well. Thus in this way these communication skills could be used properly and effectively within health and social care setting Collins, 2009. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective. There are only four core types of communication however: Listening, speaking, reading and writing.
People communicate for a wide variety of reasons with others on a daily basis. The principle of confidentiality is about trust and confidence that people might have in care workers. The use of communication skills in health and social care settings In health and social care settings, special attention should be paid to the development and use of effective communication skills. Cultural differences refer to a variety of different influences, such as family background, peer group religion and ethnicity. Group communication — This is similar to the above but it is done with multiple people but there are small differences in the interpretation of information that make it unique.
If they have effective communication process then it could enable them to focus on fulfilling the needs of patients or service users Lloyd, Braithwaite, and Southon, 1999. International Journal of Health Care Quality Assurance. Essay on Communication in Health and Social Care part 2 Introduction The impact of values and cultural factors on the communication process in health and social care settings Values and cultural factors influence the effectiveness of a communication process in health and social care settings. The most significant and important is the behavioral theory of communication. When you are communicating with others the content of the message needs to be clear, but it also needs to be said in a clear way. Strategies for the Promotion of Equality and Diversity Being able to promote equality and diversity in the workplace is so important.
It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. The technologies like proper storage of information, providing the facilities etc. Effective communication and interaction play an important role in the work of all health and social care professionals. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues. To support users of health and social care services with specific communication needs, it would be better to develop a plan of action Moonie, 2005.
The skills that I have learned as a care assistant will help me to build relationships and this will be important to ensure that the right outcomes are met, for example somebody may have identified that they would require support in their lives and they need to sure that the people they are working with are honest and trustworthy. Also, concept of how effective communication can be use by service providers or care managers before setting out policies so that staff will be able to communicate efficiently with each other which is very important when dealing with service. Conclusion Thus, it is necessary to conclude that communication is crucial to effective health and social care services. Licensed to Fe Jerisa Genoviagon of , , ,. Good communication is vital in a work setting as without good communication we are unable to work as part of an effective team. Want to add some juice to your work? The use of case scenarios can help to support practical interpretation of the established legal guidelines regarding communication in health and social care settings. Thus, these are certain methods which could be implemented or followed while dealing with inappropriate interpersonal communication at health and social care sector Elliott, Hatton, and Emerson, 2003.
Care workers should ask the right questions, adapting their listening and communication styles to suit the needs of their clients Moonie, 2005. Analysis of the use of strategies to support users of health and social care services with specific communication needs in health and social settings Various strategies can be used to support the users of health and social care services with specific communication needs in health and social settings. A strong relationship with work colleagues rubs off on the children creating a happy enviroment. Whilst using a telephone the sender may not be able to speak very well or the receiver may not be able to hear well. Confidence builds up over time yet can be knocked down in seconds through thoughtless or an unkind response.
There are many reasons why people communicate and it also depends on the circumstances of the situation. Also not being given respect for a persons backgrounds, beliefs, ethnicity and needs. Demonstrate how you use communication skills within the health and social care sector with different service users. Communication is a fundamental relationship-building skill in the workplace. The way in which i communicate will be very different depending on the person with who i am communicating and the purpose of the communication. Identify barriers to effective communication Hearing Impairment- A service user that has a hearing impairment in one or both ears.
Any information disclosed without recourse to the service user must be one that portent anger either to the service user or others. In order to pass on any information. There are various ways through which the communication could be improved in health and social care setting: Feedback form: It is one of the major elements that can improve the level of communication within the organization. Communicating allows people to share thoughts, ideas and information to others where When promoting effective communication, you also need to remember to listen to the other parties involved. Within this assignment I will describe the importance of communication in working with service users. They also summarise the main points of legal requirements for handling information.
Any relationship comes about through communication. If this is shared from the offset trust will not be lost and more importantly the young person will know why you need to do it. It is important that people communicate to help build relationships between parents, practitioners, health care professionals and any other person who may have contact with a particular child. It could help immensely on the ground of supporting the health and service users Downs, 2008. Do you like this essay? Communication is part of everyday life between people and can be used in many different ways. There are many different influences that affect communication such as their culture, ethnicity, nationality and any particular needs. When discrimination happens it may be intentional, but it can also be because of ignorance and lack of understanding.
Equalities and Discrimination law 3. In order to ensure the delivery of person centred care then please do take our. A stare may say that they are angry, looking away is a sign of boredom or that they are not telling the truth. It includes both verbal and non-verbal communication within the health and social care sector. The most common way in which confidentially is breached is by people talking about work issues with family and friends.